Privacy and cookies
Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.
We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
- track aspects of user visits, including the length of a user's visit, their browser, geographic location and the use of the search facility on this website
- remember users selected contrast and/or text resizing style preferences for this website
- record a user's video preferences for our YouTube videos viewed on this website.
First party cookies
Cookie name About this cookie (where known) Expires __utma This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie lasts for 2 years by default and distinguishes between users and sessions. It it used to calculate new and returning visitor statistics. The cookie is updated every time data is sent to Google Analytics.† 2 years from set/update __utmb This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie determines new sessions and visits and expires after 30 minutes. The cookie is updated every time data is sent to Google Analytics.† 30 minutes from set/update __utmc This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. It is set to enable interoperability with the older version of Google Analytics code known as Urchin. In this older versions this was used in combination with the __utmb cookie to identify new sessions/ visits for returning visitors. When used by Google Analytics this is always a Session cookie which is destroyed when the user closes their browser. __utmz This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour measure of site performance. This cookie identifies the source of traffic to the site - so Google Analytics can tell site owners where visitors came from when arriving on the site. The cookie has a life span of 6 months and is updated every time data is sent to Google Analytics.† 6 months from set/update __utmv This is an optional additional cookie set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie is used when site owners create custom visitor-level variables for customising what can be measured. The cookie is updated every time data is sent to Google Analytics. 0 days testSessionCookie AGLogon Stores login details if the "Remember me" option has been selected. 90 days ANONID Anonymous session cookie. Used where information you have entered needs to be used over several pages. For example the contact form and letter generators. When the user exits the browser eprivacy Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed. 1 year extent Used to remember which part are of the UK you prefer to view information in. This allows you to skip the splash screen. 1 month _lgn_cscv2 t REQURL Allows a user to be sent to the correct page following a login. At end of session
SESSION Required so users can log in. At end of session
Third party cookies from web chat service
Cookie name Purpose Expires LivePersonID Set cookie with site page address, includes LivePerson VisitorID and creation time. 1 year LivePersonID Set cookie with site page address, includes LivePerson VisitorID and creation time. 1 year HumanClickKEY The session key of a visit. At end of session HumanClickACTIVE Acceptance test cookie. 1 day
LivePerson server identificiation. At end of session HumanClickCHATKEY Unique key to identify each chat session. At end of session PHPSESSID Maintains a web chat session. At end of session
Third party cookies from .twitter.com, twitter.com
Twitter does not currently provide information on the use of specific cookies.
Cookie name Expires _twitter_sess 0 days k 7 days guest_id 331 days remember_checked 3254 days remember_checked_on 3254 days secure_session 6906 days twll 3254 days auth_token 6906 days pid 547 days lang 0 days
Third party cookies from .google.com, .youtube.com
Cookie name About this cookie (where known) Expires SID This cookie is used by Google in combination with HSID to verify a Google user account and most recent login time. 3646 days NID 183 days PREF This is a common Google cookie, used across several of their services. Stores user preference and can be used to personalise ads on google searches. 730 days APSID 331 days HSID Used by Google in combination with SID to verify Google user account and most recent login time. 331 days SAPISID 331 days SSID 331 days LOGIN_INFO 3650 days lwb 7 days VISITOR_INFO1_LIVE This cookie is used as a unique identifier to track viewing of videos. 241 days
Third party cookies from plusone.google.com, apis.google.com, plus.google.com
Cookie name Expires BEAT 1 day ULS 0 days OTZ 30 days
Third party cookies from accounts.google.com
Cookie name Expires GAPS 730 days
Third party cookies from .facebook.com
Cookie name Expires wd 0 days datr 331 days lu 331 days
Third party cookies from .wufoo.com
Cookie name Expires ep201 0 days ep202 1 year SSID 1 year SSLB 0 days SSPV 1 year SSRT 1 year SSSC 0 days
Third party cookies from .logo-net.co.uk
Cookie name Expires LGNref 360 days
Third party cookies from newsletter.citizensadvice.org.uk
Cookie name Expires IEMSESSIONID 0 days
*cookie - a bit of information kept on a user\'s computer.
† For more information on Google Analytics tracking:http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
How you can manage or delete cookies
If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:
Your personal information
When you provide Citizens Advice with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Citizens Advice information charter provides full details of how we handle your personal information.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.